You can enroll in person at Membership Services (ask a team member to direct you), online, or over the phone at 510-452-2259 (available Wednesday through Sunday only).

Yes! If you purchased your tickets at the box office, hold onto your receipt. It is required for the upgrade. If you purchased your tickets online, have your order number handy.

Admission upgrades must be completed on the same day as your visit.

Admission upgrades are only applicable to memberships; they cannot be used toward upgrades or fees. All admission upgrades must be completed on the same date that is printed on the receipt.

No, you can purchase a Fairy Gates membership at any time in person. Present an BIC/Medi-Cal, CalWORKs, EBT, SNAP/CalFresh, or WIC card and personal identification at membership services (ask a team member to direct you). 

You can pick up your members-exclusive Magic Keys at membership services (ask a team member to direct you). Replacement or additional members-exclusive Magic Keys are available for purchase in our gift shop–$4 each.

No, your membership is non-transferable and each adult on it must be specifically named. We verify this, as you enter the park, by matching your photo ID with the name on your membership card.

If you need to leave Children’s Fairyland for any reason, please get your hand stamped at the box office for in/out privileges.

Yes! Members get a significant discount on admission to these special events. These specially-themed events feature giveaways, extra activities and special performances! Use your membership login to reserve discounted tickets or check in at the box office for your discount.

Seven (7) people, this includes the three (3) children that are included with each membership. Additions are determined on a case-by-case basis and up to the discretion of membership services.

Not at the moment. But you can book free digital tickets on fairyland.org and save them to your digital wallet for entry that day. Make sure to scan in with them at the “Have a Ticket” line.

All named adult members must provide a photo ID to enter the park. You will be charged the current general admission price if you do not show your photo ID.

All named adult members entering the park need their photo ID to match their membership record. Non-members will need to pay the current general admission price to visit Children’s Fairyland.

 It has always been Fairyland’s policy that adults are only admitted with children and vice versa. The park is intended for families and friends with children.

If the rest of your party is inside, someone must meet you at the ticket gate with a child. Adults are only admitted with a child, and children are only admitted with an adult.
Most guests meet outside the park’s entrance until everyone in the group has arrived for a smooth entry.

No, we are not able to refund your membership for any reason.

No, the city of Oakland manages and monitors the parking lot as it is shared with nearby businesses. Neighborhood parking and metered parking is available around the park on a first-come, first-served basis. Be sure to take any valuables with you. Vehicle break-ins are an unfortunate reality around Lake Merritt.

Oops! First check the “Lost and Found” in our gift shop. Of course, we cannot guarantee that what you lost will be there.

You can request replacement membership cards at membership services (ask a team member to direct you).

You can purchase replacement members-exclusive Magic Keys for $4 each in the gift shop; proof of membership required to purchase. No proof of membership is required to purchase general Fairyland Magic Keys–$3 each.

Yes, changes can be made for an additional fee during the course of your membership. Requests can be submitted via email, phone, or in person at membership services (ask a team member to direct you).. Admission cannot be applied to upgrades or fees.